Facing Conflict

Facing Conflict
		BTRC's half-day program, *Facing Conflict, is designed to enable participants to handle a wide range of conflict scenarios. It is targeted to individuals who are involved in conflict, versus assisting others who are experiencing conflict. Using the Thomas-Kilmann Conflict Mode Instrument as a spring-board, Facing Conflict* addresses: Conflict Issues Selling an Idea Conflict Styles Addressing Questions Developing Style Range Managing Negative Reactions