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BTRC's focus in it's half-day program, Communication Skills, is on acknowledging one's own communication style, adapting to a range of communication styles and using listening skills to enhance relationships and improve understanding, in both the one-on-one and group/team settings. The program uses the Communication Styles Inventory to identify participant communication styles. Topics include:
- Understanding and Adapting to Different Communication Styles
- Listening Handicaps
- Listening Non-verbally and Verbally
- Acknowledging
- Restating
- Rephrasing to Develop Rapport, Show Understanding, Clarify, Neutralize, Make a Point, or Empathize
- Summarizing Key Points
- Asking Follow-up Questions
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